Get in Touch With Us
This is the page to use if you want to reach the editorial team behind Top Sweeps Casinos. We publish research on sweepstakes casinos and social casinos in the US, and we read everything readers send us — corrections, questions about how the sweepstakes model works, and suggestions for what we should look at next. What we can't do is act on your behalf with an operator, so this page also explains where those messages need to go instead.
Email Us Directly
Write to us at [email protected]. A person reads every message. We aim to reply within two business days, and longer only when a message needs research before we can answer it honestly.
To get a useful reply faster, include:
- The state you're in. Almost every question about availability, age limits and redemption has a state-level answer. Without it we can only generalize.
- The page you were reading. If you're flagging something out of date, the URL saves us guessing.
- The operator involved, if your question is about a specific platform such as Spinblitz, Lone Star or Casino.Click.
- What you already tried, particularly for redemption or verification questions — it tells us whether the issue is with the operator's process or with our explanation of it.
Please don't send us account passwords, full Social Security numbers, photos of your ID or card details. We never need them, and we'd rather you didn't have them sitting in an inbox.
What We Can Help With — and What We Can't
| Email us about this | Go to the operator instead |
|---|---|
| Corrections to offers, redemption minimums or state lists we've published | A pending prize redemption on your account |
| Questions about how Gold Coins and Sweeps Coins differ | Failed identity verification (KYC) or a document reupload |
| Which platforms we've reviewed and why one ranks where it does | Coins missing from a purchase or a daily bonus |
| Suggestions for sites or topics to cover | Account closure, self-exclusion or a deposit limit request |
| Partnership and commercial enquiries | Geolocation blocks when you log in |
We're an independent comparison site, not a licensee, an agent or a customer service desk for any brand listed here. If a redemption is stuck, the operator's support team is the only route that can actually move it — and they'll usually ask for the account email and the redemption reference. If you tell us an operator ignored you, we'll note it in our research, but we can't force a response.
How We Handle Commercial Relationships
Some links on this site are commercial, and we may earn a commission when a reader signs up through one. That arrangement doesn't buy a position in our rankings or soften what we write about a platform's limitations. If you're contacting us to ask whether a review was paid for, ask plainly — we'll answer plainly.
Brands and affiliate managers are welcome to email the same address. Send the offer terms, eligible and excluded states, the minimum age you enforce, redemption thresholds and processing windows. We verify those against your published official rules before anything is listed, and we don't republish promotional copy unchecked.
Reporting Something We Got Wrong
Sweepstakes promotions change quickly. Coin package pricing moves, welcome bundles get revised, and operators add or drop states with little notice. Our content carries a fact-check date — currently Sep 25, 2026 — but offers can change between checks.
These are the corrections we get most often, and all of them are worth sending:
- A welcome offer no longer matches what the operator shows at signup.
- A platform has stopped accepting players from your state, or started accepting them again.
- A redemption minimum, playthrough requirement or coin expiration term has changed.
- A payment or redemption method listed is no longer supported.
- A game or provider we mentioned has been removed from the lobby.
Where possible, attach a screenshot or link to the operator's terms. Verified corrections get made and the fact-check date updated.
Questions About the Sweepstakes Model We Answer Often
A lot of what arrives in our inbox is the same handful of questions, so here is the short version before you write.
These are not real-money casinos. Sweepstakes and social casinos run a promotional sweepstakes model. You play with two virtual currencies: Gold Coins, which are for entertainment only and hold no prize value, and Sweeps Coins (or the operator's equivalent), which can be played in promotional games and, once playthrough conditions are met, redeemed for prizes subject to the operator's official rules.
Purchases are optional. Legitimate operators provide a no-purchase-necessary method of entry — typically daily free coins, login rewards, promotional drops or a mail-in request set out in their official rules. Buying a Gold Coin package is a convenience, not a requirement for participation. If a site tells you otherwise, that's worth emailing us about.
Availability varies by state. There is no nationwide answer. Some states restrict or prohibit sweepstakes play, some operators exclude states voluntarily to manage legal risk, and the picture changes as legislatures and attorneys general act. Age minimums differ too: many platforms accept players 18 and over, while some require 21 across the board or in particular states. Check the operator's terms and your own state's rules before you sign up. We can explain how the model works; we can't tell you a given site is legal for you, and we won't pretend to.
Redemption is never instant by default. Expect a minimum Sweeps Coin threshold, completed playthrough on promotional coins, and identity verification — government photo ID, sometimes proof of address, with details matching your account name. Prize redemptions may also be taxable under federal and state rules, so keep your own records and consult official guidance if amounts are significant. Processing times vary by operator and by method, and first redemptions usually take longest because verification runs alongside them.
What We Cover Beyond Sweeps Play
Most of the operators we research run more than one product line. Alongside sweepstakes slots you'll commonly find table-style games, live dealer rooms, crash and instant-win titles, progressive jackpot slots and seasonal tournaments or loyalty tiers. Some brands also run purely social apps with no prize redemption at all — same games, different legal structure. If a question of yours spans both, say so; it changes the answer. We also maintain coverage adjacent to this market, including Trusted Non GamStop Casinos UK 2026, which sits under a different regulatory framework entirely and shouldn't be read as comparable to US sweepstakes play.
Responsible Play Enquiries
If you're writing because play has stopped feeling like entertainment, please say so in your message and we'll point you to the right resources rather than to an offer. No-purchase entry doesn't remove the risk — coin package spending adds up, and chance-based games have no reliable pattern to play around.
- Most platforms offer deposit limits, session reminders, cooling-off periods and self-exclusion in account settings. Support can apply them if you can't find the controls.
- Device-level gambling blocking software can restrict access across every site at once, which is more durable than closing one account.
- The National Council on Problem Gambling operates a confidential national helpline, and Gamblers Anonymous runs peer support meetings across the US.
We don't publish personal stories sent to us, and we don't share your message with operators.
Complaints About Us
If you think we've been unfair to a brand, or too generous to one, email the same address with the specific claim you're disputing. Tell us what we wrote, what you believe is accurate, and why. We'd rather correct a ranking than defend one. Where a complaint concerns an operator's own conduct, we'll also tell you where their published complaints procedure sits, since escalation almost always has to start there.
Before You Write
A quick self-check saves everyone time: confirm your state is on the operator's eligible list, read the official rules for the promotion you're asking about, and check whether your Sweeps Coins have cleared playthrough. If the answer still isn't there, send it over with the details above and we'll take a look. Thanks for reading gcciusa.org — reader mail is a large part of how our coverage stays accurate.